Beyond my full-time job, I aim to provide tech solutions and services to creators and artists, small creative groups, non-profits, start-ups as well as larger, structured organizations. I strive to help you own and manage your tech, and not the other way around.
Clients turn to me when they encounter a barrier to managing their technology, or when they are in need of advancing productivity workflows. Technical barriers can be very stressful. I ensure that a relationship of understanding and trust is maintained as we work towards a solution. It's important to me that realistic expectations are established at onset so that we can quickly work towards resolution.
I enjoy one-on-one training sessions with home users, artists, start-up team members and small business owners. We all know the feelings that can come up when facing a new technology or an unfamiliar task. Learning how to use a new application, setting up a workflow for cloud storage or establishing secure best practices for yourself or your organization can be overwhelming and I enjoy assisting with these problems.
Here are some consultation and solution implementation areas that I specialize in:
Data storage and archival workflows
Have you ever wanted to "run your own cloud"? That's a phrase used to describe the growing trend of finding ways to get away from complex relationships with large cloud storage providers. There are now some amazing, cost-effective solutions that enable you to host files locally. The local cloud is always backed up with scalable redundancy, and accessible by only those you explicitly grant permission to.
◘ Design and implement automated backup solutions for media, documents, images, archives
◘ Creation or modernization of data folder structures, file naming conventions, standardized metadata and tags
◘ Risk assessment activities focused on digital rights, copyright, intellectual property, human rights and technology, other threats targeting artists and non-profits
◘ Establishing internet security best practices through workshops and training sessions.
Team operations and contingency planning
Every organization can benefit from an internal system that enables effective on-boarding and training. Additionally, your team deserves ongoing investment in their skill sets. The result, through dedicating resources into co-creating training documentation, is more rapid and successful on-boarding along with the breaking down of knowledge silos.
◘ Customer or SaaS user advocacy
◘ Team member advocacy, with a focus on creating healthy workplaces for all
◘ Conducting organizational needs and opportunities assessment
◘ On-boarding and sustained training program creation
◘ Creating documentation and organizational processes which promote scaling, innovation, transparency, and org growth
◘ Career path amplification through adopting an innovators mindset, growing your team members to run your organization with higher effectiveness and greater efficiency
◘ Organizational processes development, implementation
◘ Healthy, proactive incident response planning through practical playbooks and tool integration workflows that help to minimize stress and burnout.
Help desk and IT support frameworks
My passion for customer service enables me to provide solutions for folks of any skill level. I've built several configurations of customer and technical support teams, for fielding both internal and external requests.
Cultivating technological competence is important for individuals and groups. It's also important to explain the process so that the individual can advance their own technical skills. Fixing a problem is just one aspect of managing tech. Knowledge is power.
◘ Internal and external Service Desk operations including ticket workflows, trend analysis and support framework alignment
◘ Establishing help desk KPI's and overall support strategy that align the support team with the business as more of a revenue generator than a cost center.
◘ In-person and remote training and problem resolution
◘ Technical skill development
Please reach out to me with your concerns or questions about managing your tech. I want to help you!